Shipping Policy
Last updated: November 13, 2026
Order preparation
After checkout, we verify the order, confirm payment, prepare the parcel, and hand it to a carrier. Please allow up to 3 business days for this processing. Weekend orders are generally handled from the next Monday, subject to the carrier schedule. Business days exclude weekends and relevant public holidays. Preparation time is separate from delivery transit time.
Delivery price and estimated timing
Standard international shipping is available to supported destinations. The reference charge is USD $5.99 per order; for orders displayed in another currency, the payable local amount is shown at checkout before payment.
- Processing: up to 3 business days
- Estimated transit after carrier handoff: 10–20 business days
Transit estimates are not guaranteed dates. Customs checks, local carrier operations, severe weather, public holidays, seasonal volume, or other transport disruptions may affect arrival time.
Local-currency shipping amounts are configured using exchange-rate data and rounded for the selected currency. The current checkout amount applies to your order. Exchange-rate source: Exchange Rate API.
Tracking and separate parcels
When an order leaves our facility, we send a dispatch email to the address entered at checkout, usually with tracking details. The first scan may take 24–48 hours or longer to show. Updates can pause while a package moves between carriers or sorting locations. A multi-item order may leave from more than one fulfillment location, arrive in separate parcels, and have separate tracking numbers. A later parcel is not necessarily missing merely because another arrived first.
You can follow the carrier link in your dispatch notice or check the tracking number at 17track.net.
Address or order changes
Review the recipient name, address, phone number, item choices, and quantities before submitting payment. If a correction is needed, email support@savloerixa.com within 12 hours and include your order number, checkout email, and the requested change. We will try to help, but a change is not assured after processing, packing, or dispatch has begun. Carrier rules may also limit address updates once a parcel is moving.
Before dispatch, you may ask to cancel an order. Depending on the stage of processing, a small processing fee may apply. A cancellation cannot be made after carrier handoff.
Delivery attempts and unclaimed parcels
If the carrier cannot deliver, it may leave a notice or hold the parcel at a postal office or pickup point. Use your tracking number to ask the carrier about collection or another delivery attempt. Customers are responsible for providing a usable address and making reasonable arrangements to receive the package. Except where law requires otherwise, we are not generally responsible for extra charges or returned parcels caused by incorrect details or an uncollected delivery.
Late tracking or delayed orders
Review the carrier page first. Recent activity within the past 7 days can mean the parcel is still moving. If there has been no scan for more than 7 days, write to support@savloerixa.com with your order number, checkout email, and a short description of the delay. Our team will review the available shipment information.
Lost or delivered-but-missing parcels
If the carrier confirms that a parcel was lost in transit, we will arrange a replacement shipment at no additional charge after verification. If tracking says delivered but you cannot find the parcel, check the delivery area, ask household members, reception or property management and nearby neighbors, then contact the carrier for delivery details. A parcel marked delivered is not automatically eligible for a free replacement if it later cannot be located. Any rights that apply under law are unaffected.
Destinations and fulfillment origins
We ship to supported countries and regions. A destination may be unavailable when a carrier, import rule, or logistics restriction prevents service. If we cannot fulfill an order to the entered location, we will contact you when reasonably possible. Depending on stock and shipping arrangements, an order may be sent from a fulfillment site or partner in a different region; the origin may vary by item and destination.
Customs and import charges
International parcels can incur duties, taxes, handling fees, or other charges set by the destination authorities. Unless checkout says otherwise, these amounts are not included in the listed product price or standard delivery fee. The recipient is responsible for charges assigned to them by local rules.
Customer care and business address
Email: support@savloerixa.com
Phone: +1 (762) 213-2632
Monday–Friday, 9:00 AM–6:00 PM ET; Saturday, 10:00 AM–4:00 PM ET; Sunday closed. Messages sent outside those hours are reviewed the next business day.
HongKong Magnolia International Limited
RM 509, 5/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI HONG KONG
This is our business address, not a return location. Do not mail a product there unless our support team has authorized that destination in writing.