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Return Policy

Last updated: November 13, 2026

Our approach to order concerns

We appreciate your order and aim to address eligible product issues fairly. If something is wrong with an item, contact our support team before sending anything back. Include your order number and the email address used at checkout so we can locate the purchase.

1. Standard return conditions

Purchases are generally final sale. We do not normally accept returns or exchanges because of a change of mind, personal preference, or an item no longer being wanted.

We will review claims for products that were damaged in transit, have a confirmed manufacturing or quality issue, or do not match the item ordered. Depending on the evidence and circumstances, an approved claim may be resolved with a replacement, partial reimbursement, or full reimbursement. Nothing here removes a consumer right that cannot lawfully be waived.

2. Report a damaged, defective, or incorrect item

Please inspect your parcel soon after arrival and tell us about a qualifying issue within 7 days of delivery. Email support@savloerixa.com with:

  • Your order number and checkout email address
  • A clear explanation of the concern
  • Photos or a short video showing the item and the issue
  • A photo of the parcel label when relevant

We may ask for additional details. After reviewing your information, our team will explain the available resolution. A replacement may be arranged for an eligible damaged, defective, or incorrectly supplied item; a partial refund may be suitable in some cases; and a full refund may be approved where the facts support it.

3. Refund timing

An approved refund is sent to the original payment method. Banks, card issuers, and payment services control when the funds appear. In general, allow 7–12 business days after approval; holidays and provider processing can extend this period. If the credit has not appeared after the expected window, contact us.

4. Exchanges and replacements

We do not offer routine exchanges for preference-based requests, changed minds, or a different color or variation after purchase. A replacement can be considered when the delivered item is confirmed to be damaged, defective, or incorrect. Our team must review and approve a replacement first; availability depends on the product and case.

5. Authorization before a return

Do not mail an item back until our support team has approved the return and provided instructions. Unapproved parcels are not accepted through our normal process and do not automatically qualify for a refund, replacement, exchange, or compensation. The business address below is not a return address unless we expressly authorize it. Your non-waivable rights under applicable law remain in place.

6. How to ask for help

  1. Write to support@savloerixa.com within 7 days of delivery for a damaged, defective, or incorrect item.
  2. Provide your order number, the email used at checkout, and a brief account of the issue.
  3. Attach photos or video that show the item and its condition.
  4. Wait while our customer care team reviews your request and replies with next steps.
  5. If approved, follow the instructions provided for the agreed resolution. Do not send merchandise before receiving them.

7. Customer care

Email: support@savloerixa.com
Phone: +1 (762) 213-2632
Monday–Friday, 9:00 AM–6:00 PM ET; Saturday, 10:00 AM–4:00 PM ET; Sunday closed.

HongKong Magnolia International Limited
RM 509, 5/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI HONG KONG

We value your feedback and remain available to review eligible issues with care.